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ARC Failure UE48H6670 / HT-J4500/XU / Anynet+ connection not working

(Topic created on: 27-04-2018 10:01 PM)
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AlastairM
First Poster
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Hi,

 

I have a Samsung TV (UE48H6670 / version T-MST14DEUC-2880.2) and Samsung HTS (HT-J4500/XU /version B-JM63HTBWWB-1017.3). The HTS installed at the start of the year by a professional, all working in the past had this issue once before but I was able to resolve it fairly straightforwardly. 

 

However this issue is now ongoing after trying the usual both disconnect from the power. Unplugging and replugging the HDMI cable at both TV & HTS. Turning off & on the Anynet+ connection on the TV. Forcing ARC rather than Auto on the HTS. Nothing works. 

 

Get a message saying "Anynet+ device is not connected. Please check connection and retry". But will allow the TV remote to change the volume, although no sound is played, and view picture from the HTS.  So physical connection is working. 

 

Please advise how to get ARC / Anynet+ connection working again. 

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2 REPLIES 2
ChrisM
SuperStar
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Hi @AlastairM.

 

Are you still experiencing this issue? If so, try resetting your TV. Go to Menu > Support > Self Diagnosis > Reset. Note any saved setting adjustments made to the TV will be lost.

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AlastairM
First Poster
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Hi,

 

Reset of both HTS & TV. 

New HDMI 2.0 cable tried. 

Remote connection from Samsung support. Seems the Anynet+ system on the TV has randomly failed so its a chargeable repair or a new TV required. 

 

TV is plugged into a surge protected socket, setup had been working for 3 months so disapointing that its failed. 

 

 

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