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65ks9000

First Poster

red hue on dark scenes 10mm band around bezel is the correct colour

5 REPLIES 5
AntS Moderator
Moderator

Hi @alanldg.

 

Is this accross all sources? If so, which Picture Mode do you have it in? Settings > Picture > Picture Mode. And does adjusting the Tint (G/R) in Picture > Expert Settings help at all?


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First Poster

its accross al sources all picture mode expert settings does not help tint (g/r) does not help

AntS Moderator
Moderator

Are you able to upload a pic showing that red hue?

 

And does the Picture Test show it? Settings > Support > Self Diagnosis > Start Picture Test.


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First Poster

20170301_165319.jpgpicture test first one is a bright image still hints of red in it

 

 

 

JessL Moderator
Moderator

Could you send us an image of the Picture Test? 

 

If it appears during the Picture Test then this would be a Hardware Fault and it is best if it's inspected by an Engineer. 

 

You can find your nearest Service Centre here. Give them a call and they can arrange it for you. 

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