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50"nu7400 new light scratches on screen?

ChrisM Moderator
Moderator

Hi @Richdot.

 

All our contact details can be found here.

First Poster

Hi yes thanks I've emailed... the response I got was to clean the screen??? Lol dont think the person read the email I sent properly or can't understand it ( was not difficult ) the screen has come from new with light scratches on this is the 2nd screen that's come from John Lewis like this ( brand new ) response I got .... clean the screen lol

ChrisM Moderator
Moderator

When did you buy the TV, @Richdot? Have you spoken to the retailer regarding this?

First Poster
About a week ago yes I've spoken to retailer they have already replaced it once both have the same light scratches all over the screen. Handled both with great care only taking the protective sheet off when the TV is sat on the stand there's no way I would of scratched either screens
ChrisM Moderator
Moderator

It might be worth speaking to one of our Audio-Visual specialists directly in that case, @Richdot. You can find the contact number in the link previously provided.

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