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404 Not Found

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My house has a Samsung Smart TV (dont remember its serial number) and it had a problem. When i click on Youtube app, it says "404 Not Found. The requested URL not found on this server." But when I watch Youtube on Internet, it still works normally. Can you guys tell my what the problem is and how to solve it? Sorry for my broken English!

1 REPLY
ChrisM Moderator
Moderator

Hi @VanTran.

 

Let's see if we can get this sorted for you. Could you tell us the full model code of the TV and the current software version? Go to Menu > Support > Contact Samsung, or alternatively, Home > Settings > Support > About This TV.

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