When finished recording a workout, Strava sync can sometimes take hours

[Ricky2]

I have my Samsung health app (on the phone) set to sync with Strava. So whenever i record a workout (Cycling, running, walking etc), when the workout is completed, Samsung Health is meant to sync the data with strava.

I have a regular problem where the sync can sometimes take 12 hours approx.

This is an inconvenience because i like to finish my workout then look at the activity straight after in Strava.

I have tried these steps in order to 'force' a Strava sync but it doesn't work:
- Clearing the app's cache
- Force stopping the app and re opening
- Uninstalling the Samsung health updates and reinstalling them / re set the app back up.

I have also recently done a factory reset of the phone in order to fix another issue i was having...the issue survived that.

I am using a gear sport SM-R600NZKABTU

The phone I am using it with is a galaxy S8 plus SM-G955F.

The watch software version is:

Tizen 3.0.0.2

R600XXU1ARC4

Phone software version:

Android 8.0.0

Baseband: G955FXXU1CRD1

Gear app 2.2.20.17113061

Gear plugin 2.2.03.18041051

The gear manager, Samsung health and the watch are all up to date.

My friend has the same issue using a gear s3 with a note 7.

Currently, in order to sync straight away i am resorting to manually exporting the GPX file to the strava website.

This issue is intermittant.

[FayMuz]

Hi,  When is the update likely to be released?

[FayMuz]

Thanks for persistently following this up. Hopefully Samsung will release the update soon!

[Red55]

I have the same issues with a Gear S3 and a Galaxy S8.   It's a bummer Strava works great on just the phone for tracking rides, but with Tizen in the GS3 it's all hiccups...  Either team up with Strava and make an app or drop Tizen and move all devices over to Android Wear, like they may do with the GS4. 

[diegocom]

Also mine has the same problem! Update it quickly please.

[Daniel_89]

+1 for wanting this update, this is annoying as hell. 

I am currently looking at buying a Garmin Forerunner right now because I am beyond over this issue. Samsung, you're close to loosing a customer. 

[Leop4588]

Samsung needs to sort this. I've resorted to having both apps running at once and disconnecting samsung health and strava. Looks like I should have got a Garmin instead

[Bmud]

Going on the end of service message today, Samsung's solution seems to possibly be to not offer the service anymore... As 'connected services' woll be ending 1st Sept...

[TheRunningCam]

Where can we see this announcement?

[Bmud]

It came through the 'health messages' on the app this morning. Along with UV tracker and TH tracker.

[Ricky2]

Wow, just wow.

@AntS

Can any mods comment on this please?

Previously we have been told this will be fixed in version 6 of Samsung health (Earlier in this thread) and now we are being told 'connected services' will be stopped.

Does this mean no more Strava sync at all?