Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Tablet S2 fingerprint and password

(Topic created on: 12-12-2016 09:23 AM)
1564 Views
aldo2
First Poster
Options

Hi,

I was checking the fingerprint scanner, just to try. Probably a password was asked (I really don't remember, I didn't pay attention). At the first restart now I see the following message:

 

"Enter PIN instead of using fingerprint recognition after restarting device to protect fingerprints"

 

Since I don't remember the PIN, I cannot access. I tried a lot of passwords, but the only result is to wait for a long time before I can try a new password.

 

Since the tablet is almost new, I didn't registered to Samsung services...

 

Please, is there any way to unlock my tablet?

 

Aldo

0 Likes
7 REPLIES 7
AntS
Moderator
Moderator
Options

Hi - and welcome, aldo2! :smileyhappy:

 

Did you set up a Google account when you were setting up your Tab S2? If so, has it prompted you to enter those details?

0 Likes
aldo2
First Poster
Options

Hi AntS,

 

Unluckly not, I was just trying to see if the fingerprint reader was easy to use, but I was not aware that I was modifying some access settings too, so I didn't gave too much care in what I was doing...

 

Thanks,

Aldo

0 Likes
AntS
Moderator
Moderator
Options

No worries. Sent you a PM with a potential solution, Aldo. :smileyhappy:

0 Likes
Robert36
First Poster
Options

I have the same problem on my new S6 edge... what can i do please

0 Likes
AntS
Moderator
Moderator
Options
0 Likes
rita5
First Poster
Options

hi

i have the same problem how do you reset the forgotten password? 

0 Likes
AntS
Moderator
Moderator
Options

Hi @rita5. :smileyhappy:

 

Just to confirm, are you completely locked out of it now? 

0 Likes