Solved: Sd Card

Marshall · ‎08-04-2017

I have a 64Gb ad card in my J5 handset, but can't save anything onto it or access it at all. Do I need to format it or anything? Please help!

Bades1978 · ‎08-04-2017

If it is new and never been used then yes you will need to format it this can be done on a phone/tablet or PC if doing it on a PC for the 1st time make sure to select FULL format not quick format. Any other questions please do ask happy to help

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BandOfBrothers · ‎30-04-2017

If it's from CEX in the uk then it's been sold to them from a previous owner.

I'd go with re formatting it.

If it does not work after then test it in another phone.

If no joy cex will swap it out for you.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Bades1978 · ‎08-04-2017

Is the card new? or have you used it before?

Marshall · ‎08-04-2017

As far as I know it is new. I bought it from CEX.

Bades1978 · ‎08-04-2017

If it is new and never been used then yes you will need to format it this can be done on a phone/tablet or PC if doing it on a PC for the 1st time make sure to select FULL format not quick format. Any other questions please do ask happy to help

Pascal777 · ‎30-04-2017

Hi there.

Yeah, you'll need to format your sd card.

BandOfBrothers · ‎30-04-2017

If it's from CEX in the uk then it's been sold to them from a previous owner.

I'd go with re formatting it.

If it does not work after then test it in another phone.

If no joy cex will swap it out for you.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Sd Card

2 Solutions