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Samsung S7 Edge - Stuck in a boot-loop.

Apprentice

I am with EE so i can't comment on the warranty supplied by Vodafone, but you should still have the Samsung warranty on the phone, depending on when you purchased it. I think mine in the booklet i received on purchase said it lasted two years.

Being honest, my phone didn't have any scratches on it but i don't think you will have a problem if you visit a Samsung shop because the scratch isn't the issue it is the software problem (or possible hardware problem) which is not your fault at all, it is an issue with the phone.

You can only go and speak to the people at a Samsung store and they should be able to sort the phone out for you because of the nature of the fault.

Apprentice

My s7 edge is in a constant loop from a system update. Reaches 31% then reboots back to the intall update. Hate having to download stuff like odin because there is not enough step by step info. e.g  to where the file is for the AL box. Nothing comes up. Cannot access any sub menu when holding all the buttons except for 'downloading' ....and my phone doesnt show up my pc in kies or smart switch or odin. Think the bin is the best option

New Member

I have the Same Issue. My S7 Edge is stuck in the UPDATING MODE, goes up to 31% and then it restarts only to do the same at 31% !

 

I can't turn it off, can't go into recovery mode or anything, only into download mode. I downloaded ODIN but i don't know from where to download my firmware. I bought the phone from AUSTRIA and it isn't from any service provider. What can i do ?

Apprentice

After trying everythung I could find online and then talking to a Samsung helpline (who knew less than i did as i tried more than they offered) I used my bank insurance, paid £100 excess and got a new one in 2 days. My problem one was a brick and irreparable  so best of luck buddy

New Member

My wife had an issue with the volume buttons and the screen. The screen became kind of separated into several distinct bars or sections horizontally. They would be stretched vertically if she used the volume buttons. Optus would not fix it straight up because it had a small crack in the bottom right corner of the screen. They told her that she had to get the screen replaced first, to bring it back to warranty spec. For which they charged her a couple of hundred bucks. Then they fixed the issue. 


 

Apprentice
I had this and found an app was causing it a newspaper app that had recently been updated uninstalled and cleared
First Poster
Thanks for the thread. I had a reboot loop. I reset the handset as per Bades1978. Only difference was i had to use power+vol down+home to reboot and when i pressed vol up i got to a scary screen that said do not reboot as was downloading. After a little while i built up the courage to reboot anyway and got a broken android screen.
The handset then went into recovery mode. I was about to reset to factory when i thought id giver rebbot another go and the handset came back as jf nothing had happened. Amazing! Thanks @bades1978
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Superuser I
Superuser I
All good glad to hear you're sorted
First Poster

Thank you!

 

Booting temporarily into download mode as suggested worked in my case. 

 

First Poster

I faced the same issue. Many forums just say to restart the phone but the phone was stuck. I tried everything until i read it somewhere. you need to press the volume down and power button together until the screen disappears. the u have to scroll to reboot and press the power button to select. that just did the trick for me!!!

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