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Samsung Health not opening

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Apprentice

Hi,i have samsung s7 edge,everytime when i open S health it say it cant open on a rooted phone what shoud i do.

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser I
Superuser I

Ok.

 

Please do consider trying out the different steps suggested too.

 

Good luck. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

6 REPLIES 6
Superuser I
Superuser I

Is your phone definitely not rooted @Thabodam ?

 

You can check by downloading the phoneinfo app from Playstore and checking from that app.

 

If it isn't showing in the general tab at Knox Warranty void as 0x0 then it's not rooted.

 

In that case try closing the app in your multi task tray if its showing there and then soft reboot the phone by turning it Off and On. 

 

Ensure no updates are pending.

 

If that does not remedy the issue then try going into Settings > Apps > Samsung Health > Storage > Clear data and Cache.

 

If that does not help then uninstall the app and remove it from your my apps in your playstore and then download a fresh copy

 

.

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Its drfinately not rooted even the samsung pass and the biometrics gives me the same problem,

I tried checking if its rooted it say unrooted.Screenshot_20190101-094431_Samsung Health.jpg

 

Superuser I
Superuser I

Ok.

 

Please do consider trying out the different steps suggested too.

 

Good luck. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

I did try those options it say "because of a new security policy.samsung health cant be open on a rooted device (0x110010null5f3130)

Superuser I
Superuser I

Ok then as nothing is working the next step would be to try Samsung customer service to see if they can remote access the engine to help and or use a Samsung Experience Store or Samsung Service Centre. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Highlighted
Apprentice

When i check on the phone info its not rooted.

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