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Samsung Galaxy 7 burnt charger and phone

(Topic created on: 02-10-2017 08:43 AM)
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AndyD1
Apprentice
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Hello

 

Yesterday morning I decided to put my Samsung Galaxy S7 on charge with the Samsung charger which I only got both in April 2017, I smelt a burnig smell to discover the charger end had started to melt in my phone rendering the charger no good obviously, and a Galaxy S7 phone that will no longer charge.  Anybody else had a similiar issue? I am about to call Samsung to see what they are going to do to resolve this matter.

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14 REPLIES 14
Drophammer77
First Poster
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Same happened to me last night with my Samsung Tablet S8. I purchased this year. Tablet was at 38% and I turned device off & plugged in charger the device came with. As it sat on my wooden entertainment center, I'm watching T.V. I smelled burnt plastic. As I realized it was coming from tablet I immediately picked it up to remove charger plug. Almost dropped Tablet as it burnt horribly. The little metal/plastic thing that charger plugs into is burnt on part of it and also the tip of charger is deformed as it has melted partially. Never had an issue previously. Charger was plugged into wall socket, not an extension cord. 

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ChrisM
SuperStar
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Hi @Drophammer77.

 

I've sent you a private message asking for some further information regarding this.

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Moiz1
First Poster
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Yea I just woke up with a sparkling cable on my so right next to my face, I felt a sharp pain on my hand and couldn't sleep. I saw flashes of light which I thought were just coming from my s9, but it was the electricity from the cable and it had burned my hand. Luckily it was small, couldve been alot worse situation.

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MasukaH
Voyager
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Hi @Moiz1

 

I've sent you a PM requesting some further details as I'd like to get this looked into as soon as possible, we take matters like this very seriously. Do get back to me as soon as you can, thanks!

 

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Madzia83
First Poster
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Galaxy 8 smell burns when charging ...
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