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S8 plus screen keeps going dark

First Poster

Hi has anyone been having a problem where your s8 plus screen display keeps turning dark? I keep having to go into the setting and turning the adaptive display setting off then on. I have a feeling this happened after the last update? 

 

Any help much appreciated 

 

Thanks 

7 REPLIES 7
Superuser I
Superuser I

Hi,

 

Do you have a screen protector or case fitted that could be interering with the sensors ?

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi,

 

Yep I have a case. The screen is open but the back and sides and encased. Is this a problem? Seems odd that a case (considered a must for expensive phones would cause this?)

 

Thanks for the response....

Superuser I
Superuser I

Hi

 

Its not always a case or screen protector but checking them is a good start. 

 

This wont probably be the issue but whats your screen timeout set at  ?

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Ok, where would I check that in settings?

 

Thanks

Superuser I
Superuser I

Settings - Display - Screen Timeout. 

 

Mines set to 2 minutes. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

AntS Moderator
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New Member

I'm having the same issue after the update. Seems like the sensor which senses when you're on a call ( as your ear covers it, causes the screen to go dark). For me, the way I get around the issue is, just turning up the brightness. Hopefully they fix this bug soon.

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