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S8 burning

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Apprentice

I've been having an issue with my S8 recently. For the last two weeks it has only been recognised by the charger 25% of the time. Since today it is no longer recognised by the charger and when I plug it in I notice a burning smell immediately.

The charger and the phone both immediately get hot and I disconnect them. Has anyone else had this issue? My phone is about 16 months old so is under the 2 year manufacturers warranty.

I'm a bit worried about using my phone at all now, does anyone have any advice about how I should proceed? 

1 ACCEPTED SOLUTION

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MasukaH Moderator
Moderator

Not a problem @pfay, I'll get back to you there. 

 

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5 REPLIES
CarlH Moderator
Moderator

Hi @pfay. I've just sent you a personal message regarding this. 

Apprentice
@CarlH I have replied to your PM.
MasukaH Moderator
Moderator

Hi @pfay

 

Just checking up on this! Have you managed to get this sorted with  @CarlH? I'll be happy to pick up anything, do let me know.

 

 

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Apprentice

Hi @MasukaH thanks I'll respond to your via PM.

MasukaH Moderator
Moderator

Not a problem @pfay, I'll get back to you there. 

 

samos.png

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