Okay I have had a look in to it and it looks like it could be an easy fix
How to clear app cache/data?
Ok one last thing to try is a cache wipe (does not effect any of your data)
Wipe cache partition
if this does not work I would have to say it needs to be returned to samsung or retailer
I have got the same issues. Tried all of the suggested fixes and nothing as worked.
Taking phone back to Vodafone on Saturday. If you have a contract phone you can cancel the contract within 30 days.
So if the offer to send it off for repair, which chances are they will return a refurb, cancel your contract return the phone and take out another contract...
Not impressed tho, this is my first Samsung phone.... I don't think I will be buying another....
Further update. I received a software update on my phone this afternoon. Accepted it as I thought with a newnphine coming on Monday I don't have anything to loose.... and.... it's fixed! Hurrah!! Defo software issue as I had tried everything. Cancelled replacement phone and all is right with my handset now.