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Other person cant hear my on the phone

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Hello have had my galaxy 8+ only a few weeks and for last 2 days no one can hear me when they call and i try to speak to them. My sound has also gotten very bad on listening to music as well through my headphones and is very faint and no bass at all. I dont think i have changed any settings. I saw a forum with 37 pages of the same complaint re the other person not hearing you speak. Is this a manufacturer problem. I have no cover or anything obstructing the mic. It is intermitent re the problem. Have mainly probs when im outsude not in doors

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Superuser I
Superuser I

Could this be a Network mast / connection issue ?

 

A Samsung service location or Samsung Experience Store can run a diagnostic on the phone. 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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