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Oreo update not available Samsung S7 Edge

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First Poster

Me and my partner have identical phones (both S7 edge) but he was able to update his software to the new Oreo OS over two weeks ago now! I have no updates available! Does anybody understand why this might be happening?

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AndrewL Moderator
Moderator
Hi @Misstech

Updates are rolled out in batches and are subject to availability based on factors such as network, purchase date and IMEI number. With this in mind customers may find that they receive an update later than others however we recommend enabling Automatic Updates to download the update as soon as it is made available by your network. Alternatively you can download Smart Switch on your home computer, connect your phone via USB and look for an update prompt on the home screen, next to your device details. http://www.samsung.com/ie/support/smartswitch/.
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AndrewL Moderator
Moderator
Hi @Misstech

Updates are rolled out in batches and are subject to availability based on factors such as network, purchase date and IMEI number. With this in mind customers may find that they receive an update later than others however we recommend enabling Automatic Updates to download the update as soon as it is made available by your network. Alternatively you can download Smart Switch on your home computer, connect your phone via USB and look for an update prompt on the home screen, next to your device details. http://www.samsung.com/ie/support/smartswitch/.
New Member

Same. Apparently people had it over a month in UK. I am still waiting with my sim free phone with no carriers. 

First Poster
Thank you I already attempted this! I'l give it another go! It's just so frustrating knowing that software is there and I can't play with It!
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