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New! Gear fit 2 Pro - Floor counting issues

New Member

I have the opposite problem.  While sitting at my computer doing nothing but moving my hand to the keyboard, I can clock in about 20 floors within a 30 minute period.  By the end of the day, I have like 900 floors, even if I never went up a flight the entire day.

New Member

I have the gear S3 and the gear fit 2 pro (for swimming). Ive only just got the 2pro and last night I was running up and down my 3 story house along with my wife (she has an Ionic) like two *****s. 

 

My S3 and her ionic both counted 26 flights, the 2pro a big zilch, zero.  So wasn't two impressed and clearly something different hardware/software between the two Samsung devices.

 

I reset it nourmous, but no different, so left it to charge over night. Now both the S3 and the 2pro are counting flights in sync.  How long will it last don't? No idea. 

 

Is it something to do with the battery level?

 

 

 

First Poster

I can go from my basement to my attic thats 3 flights of stairs and it not count a single one...your logic is flawed. I've had it since May 2017, the flight/stairs feature workes until right before Christmas. Something happened with an update. 

Observer
Agreed I use it for more than just working out. My fit2 worked fine, counted floors and all. I broke it... that's the only reason why I got this mess. #nothappy
First Poster

I have this same problem today. Until now it has been fine (other than missing a floor here and there). Suddenly today it says I have climbed 49 floors when I have only done 10. And it counted 11 while I walked around my single storey house. Did you find a solution? Is yours still doing it?

New Member

I changed a previous Fit2 model   because of the same problem and now it happened to this model Fit2 Pro as well. From May until three days ago everything was fine and now I'm going up 20 floors in 20 minutes.

New Member

This issue was present with my GF2 and now with my GF2 Pro. I am quite disappointed 

First Poster

I have the Galaxy watch 42mm Same thing, only twice counted stairs  in the local town centre and 29 floors registered whilst waxing the car. My staircase at home is 2.7m needs 3m Seems Sam sung is one of those companies where you report it and nothing gets done. 

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Apprentice

I have had my Gear Fit2 just over 1 week now (03/01/19) It does Not count floors accurately, I can climb my stairs at least 20 x in a day it only counts about 3 of them. This function is a waste of space please resolve since its annoying glitch and will certainly influence me buying products from you in the future.
However I am very pleased with lots of functionality of your watch its just this one is ruining my overall satisfaction.

Note: Battery life I'm having to charge about every 1.5 days with brightness set at 2/Inactive time alerts Off, could do with improving.

Thank You.

Apprentice

Well it's been a year and Samsung still hasn't done anything to fix the floor counting so I wouldn't hold your breath. They don't even bother replying to these posts which is super disappointing. 

 

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