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My samsung J3 2017 keeps restarting

AntS Moderator
Moderator

Hi all. I've flagged this one to our software team. (I've also seen and included your thread on this issue in that @Ziltranite.)  Me or one of the other Mods will update you on any news we receive from that.

 

In the meantime, when even a factory reset doesn't resolve something it's best to visit a Support Centre - or to get in touch with our Support teams to explore the best repair option available to you where you are.

 

Also, as Ziltranite has done, if you're able, then please do send error reports with log files and as much detail as you can via the Members app, as it'll help our software guys create an effective solution for you.

 


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Apprentice

Nice to see someone is looking into this. I have sent the crash/reboot-report via the Samsung Members app.

 

 

Apprentice

Im another one having the same problems as the others. To start with I thought it was my phone on the way out so I got a new J3 sent out to me on my insurance and low and behold as soon  as it updated yesterday, every time I tried loading up a game it has restarted. Really frustrated with the phone now. 

Apprentice

Hi, 

I am sorry to see you have gone and got a new J3 on your insurance as I am sure this will have cost you in excess. It is always advised to check on forums like this or to contact Samsung to get infomation before you ever look at replacment. My phone started doing it on 09 November which is strange as I had updated weeks before this so the issue has been festerig until then. Also, some games will casue a restart if the device does not have enough RAM to play, as I found out today by contacing the devlopers of a certain Game App so also make sure that your device has enough Memory before installing. 

 

Best Wishes 

 

Stewart 

( I am not in anyway assoicated with Samsung or it's partners all posts are advice from my own expirences ONLY) 

Explorer

Nice to know I'm not the only one with the game issue

First Poster

All four of our family phones are on the latest update and all crash when put on any kind of load, msinly when gaming (Pokémon Go) which has previously had no problems... According to the app there is an oreo update for the J3 out in December.  Will this fix the reboot problem?

Explorer

This issue you described here is EXACTLY what I've got, just different games. We're on to something here guys; this is definitely an Oreo problem.

As for the update it is debatable - other phones have not got the fix from an 8.1 update but some have.

Apprentice

Hey thanks for the advice but I have plenty of memory, cleared the cache etc with still the same issues. 

 

Yeah I jumped the gun with paying out on the insurance thinking it was my phone but then again I am prone to breaking my phones 🙈 assumed I done it again. 

 

I'm just hoping there's some way to fix this issue we all seem to be having soon. 

Apprentice

Is anyone else  getting Google play error message every time it restart

Explorer

Hi there! i have the same problem after last updates from few days ago.. i do the factory reset for 5 times and nothing, sometimes work perfect for one day without restart and another time can take restart for 3 times in 2 minutes.. do that just when i play an game, if i dont play, work perfectly.. 

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