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Latest Samsung A5 update messed up phone.

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Latest Samsung A5 update messed up phone.

I have a relatively new phone. Ive had it 2 months. All was fine until the latest update a few days ago.  Sometimes my screen goes black when someone is calling so I am unable to answer the call. Then it freezes. Also, my battery is running down by itself pretty quickly and overheating at times.  Anybody else had this problem since updating?  

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Re: Latest Samsung A5 update messed up phone.

Hi @Sally75

 

Usually if a phone is glitching after a firmware update it's suggested to create a back up of your info and then Factory Reset. This gets rid of redundant files etc that maybe affecting the phone. 

 

If that does not help then a Samsung Experience Store or Samsung Service can run a diagnostic on it for you. 

Current Phone ~ S8 Model: SM-G950F. CsC:BTU.

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