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J3 2017 edition Camera app not working

First Poster

Despite tapping on the inbuilt camera app to use it, all I get is a black screen, occasionally with a red 'recording' button and a larger white circle at the bottom centre of the screen.. 

 

I have reset my phone twice, run scans, etc, but it won't work.

2 REPLIES
AndrewL Moderator
Moderator
Hi @HayleyD22

If you dial *#0*# (star, hash, zero, star, hash) into your telephone keypad, select 'Megacam' from the series of grey tiles and attempt to take a few pictures as normal, does the issue persist? If so I recommend visiting a Samsung Support Centre where an authorised engineer can inspect the device. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code: http://www.samsung.com/uk/support/servicelocation/.
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CarolinaW Moderator
Moderator

Hey @HayleyD22! How did you get on with @AndrewL's suggestions? 

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