Just contact them here http://www.samsung.com/uk/support/ there is a live support section just make sure you have order number to hand
Monday to Friday | 9am to 6:30pm
Saturday | 10am to 5:30pm
SmartThings | Monday to Friday 9am - 5:30pm
Direct link https://e-contactus.samsung.com/uk/m/webchat
@Tazz7773 Where did you pre-order it from? If it was with Samsung directly, you can discuss this with our Online Shop Support, which is for new and existing orders on: 0330 726 7467 Monday to Saturday | 9am to 6pm. Hope this helps!