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Gear VR undocking issue on Note 8

(Topic created on: 17-04-2018 04:32 PM)
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MadalinK
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Hi. For about a month now I keep getting the error Gear VR undocking issue. I have not used my Note 8 with the Gear VR since last year!  

Does anyone have a fix for this ? Anyone else experienced it? Not even updating my Android to Oreo hasn't cured the problem. 

 

 

Thank you. 






Current phone : Samsung Galaxy Note 10+ 5G 512GB

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techchick6
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I have a different device (S8+) but also (repeatedly) got a similar false undocking message from Gear VR - even opened a support request.  It started for me right after I got Oreo - in fact,  my husband has a Note 8 and was getting it too. 

 

The fix (short version): support got me squared fast - there was a recent update for "oculus home" to version 3.41 that includes a patch to correct the issue.  Not certain if is same on both devices, but perhaps worth a look.

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MattandJK
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I have been having the same issue, so you aren't alone. Have you tried reinstalling the application? I reinstalled and haven't gotten it since, but it may still occur.
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MadalinK
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Thank you for responding. That's the one thing I haven't tried lol. I will give it a whirl 😊






Current phone : Samsung Galaxy Note 10+ 5G 512GB
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natef9988
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Same problem here. Seemed to coincide with the Android 8.0 update. Did you have any luck with that method?

Tommyiskrazy
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I am also having this issue since the update, I have also not used me vr in a few months.

Tommyiskrazy
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Mine is occurring when I plug it in to the Samsung fast charger. It pops up under my notifications bar.

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MadalinK
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@natef9988 wrote:

Same problem here. Seemed to coincide with the Android 8.0 update. Did you have any luck with that method?


I haven't uninstalled the Oculus app yet. The reason for this is that I have a glass screen protector which won't allow me to insert the Note 8 back in the Gear VR again ( I believe this is the only way to install Oculus). In the meantime I keep getting the same error, sometimes even 3 times a day 🙄






Current phone : Samsung Galaxy Note 10+ 5G 512GB
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MadalinK
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@Tommyiskrazy wrote:

I am also having this issue since the update, I have also not used me vr in a few months.


My Note 8 has been having this issue long before the Android 8. Switching to Oreo hasn't made any difference. 






Current phone : Samsung Galaxy Note 10+ 5G 512GB
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MattandJK
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Uninstalling the application did stop the issue. I have yet to reinstall, so i dont know if that will help, but i would assume it is a bug with the app, so im waiting for the next update.
MattandJK
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This did work. I have not reinstalled it, but an uninstall does do the trick