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Gear IconX 2018: PC Software error

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First Poster

Hi,

 

Having recently bought the IconX, I'm trying to install the PC software to transfer music directly to the earbuds on a Windows 10 machine.

However after the installation finishes and I try to launch the program I keep getting the following error message popping up:

 

"the ordinal 7138 could not be located in the dynamic link library c:\Program Files (x86)\Samsung\Gear IconX\Gear IconX.exe"

Annotation 2019-02-19 003607.jpg

 

I have been consulting prof Google for a few minutes and although haven't found anything exactly the same, some similar error messages (interestingly Samsung related also, mostly!) seem to have been resolved by installing MS Visual C++ 2008 SP1.

 

I have tried installing the x64 and x86 versions directly from MS with no avail.

I've also tried a newer versions from the MS again, but still the same issue.

 

Another interesting fact: After installing the software, if I double click the installation file/package again, it tells me that a newer version is already installed!!! and in order to install this version I need to uninstall the newer version first!

 

Can anybody provide some help on how I can get this software functioning?!

 

Many thanks

Ash

1 REPLY 1
First Poster

I'm bumping this up the list to hopefully get a response!

 

Are there any Samsung mods in these forums??

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