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Galaxy watch rash

Apprentice

What really annoys me that they are not taking this case serious I just got a reply from support and all they wrote was that the watch has some nickel(which may explain the rash) in it although it is supposed to be safe and under some "reach" norms and all under european regulations etc. etc. They didn't even propose a giftcard for another band or anything. I'm left with a watch I cannot wear and they feel like it's ok. 

Edit: So I've heard they are still processing my request, but i had to call them in order to check it. There was no additional information in the email.

First Poster

Heres mine & my wifes is just as bad.

 

I'm beginning to think the strap is unsuitable and not fit for purpose.

 

20190117_222751.jpg20190117_223134.jpg20190117_223146.jpg

Apprentice

Maybe we should consider comparing our serial numbers, as some part may be contaminated or faulty. There is a possibility we will find someting in it.

First Poster

Model: SM-R800

S/N: R5AKA0T5A2N

Apprentice
Model: SM-R800
S/N: R5AKB0KK4WY
First Poster

This has nothing to do with the material of the watch or strap. Do you wear the band continuously and extraordinarily tight? I ask because it looks like a skin infection that I've seen resulting from people wearing their watch straps too tight to allow air and never taking their watches off. It's always from the synthetic straps because both the metal and leather straps allow airflow to the skin and help ameliorate skin infection . 

Apprentice
For it's sensors to work it has to be worn tight not super tight, but a bit tighter than regular watch indeed. Still in my opinion they had to test it in such environments. I find no logic in wearing this watch without working sensors.
First Poster

No . For the sensors to work, they need to be placed SNUGLY against the skin. There's no need to death grip tightness on your wrist, which is what I'm predicting you're doing. 

 

I wear the same watch as you, and my heart rate monitoring is accurate, confirmed by both spo2 and ekg sensors. 

 

What you have on your wrist is a fungal infection, and you will continue to suffer problems with recurrence until you loosen the strap and take it off for at least 4 hours a day. 

Explorer

@Doing wrote:

No . For the sensors to work, they need to be placed SNUGLY against the skin. There's no need to death grip tightness on your wrist, which is what I'm predicting you're doing. 

 

I wear the same watch as you, and my heart rate monitoring is accurate, confirmed by both spo2 and ekg sensors. 

 

What you have on your wrist is a fungal infection, and you will continue to suffer problems with recurrence until you loosen the strap and take it off for at least 4 hours a day. 


I disagree. I didn't wear my watch in a 'death grip'. It wasn't wet below the strap. It wasn't rubbing. The strap, just plain and simply, caused a skin reaction.

There is a problem with the composition or the manufacturing processes involved in making the silicone strap, for some people.

I personally feel it is unacceptable to ship a high-priced product with a component known to cause quite severe skin reactions for some people when an alternative is available.

 

First Poster

You can try to deny it all you want, but this is an infection resulting from your poor habits. You have two options: curvec your habits to allow the skin to breathe, or quit complaining .

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