13-09-2018 11:44 AM - last edited 15-05-2019 04:26 PM by AntS ) in
I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes.
First walk
First run below
Second recorded walk
I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly.
This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year.
05-02-2019 01:18 PM
So not really much point in sending mine off to be fixed. How disappointing. We just want what our watches are supposed to do, does anyone have a fully working watch!
05-02-2019 04:57 PM - last edited 05-02-2019 04:59 PM
In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.
05-02-2019 05:09 PM
so what . I bought it. let's see how it works
05-02-2019 05:14 PM
I have just dropped my watch into the Samsung repair centre. The guy in the repair centre seems to think that a repair will work. Here's hoping! Ill post on here when I get it back to let you know if it works, fingers crossed!
@sonnnet wrote:In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.
05-02-2019 05:38 PM
wait for news. Goodluck
05-02-2019 05:42 PM
05-02-2019 05:46 PM
Thank you 😁
05-02-2019 07:35 PM - last edited 05-02-2019 07:41 PM
After updating now really works as it should be. During the day only a small percent of missing measurements, several times I found missing like 5 minutes don't know the reason however everything else is counted continuous and correct.
During workout, treadmill with sprints running it recorded 100%, not any missing.
Kudos Samsung for this improvement
05-02-2019 07:38 PM
Sad . but the miracle does not seem to have happened. The pulse was measured for about 15 minutes while walking. next 15 min. stopped and showed 119 and more nothing.
05-02-2019 08:07 PM