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Galaxy Watch not measuring Heart rate

(Topic created on: 30-01-2019 12:52 PM)
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M1ch3ll3
Apprentice
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I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

433 REPLIES 433
sonnnet
Pioneer
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I'm sorry, it was (clearly) a bad attempt at a joke. I meant trying to video your watch using your phone for instance while you are putting yourself through your paces in a HIIT workout.
No more jokes, I promise!
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GaryBrett
Voyager
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:face-with-tears-of-joy: :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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sonnnet
Pioneer
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The worst jokes are when you have to explain them 🤣 I'll get my coat...
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Giedrius
Apprentice
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@Giedrius wrote:

I had exactly the same problem, it didn't display heart rate while pretty much doing anything but sitting. After the update I got today, it is fixed, heart rate was working during my run without problems. 


Well, I spoke too soon. While yesterday I was able to do short run and some hiking and saw somewhat accurate heart rate, today in the gym it was almost as before. At first I didn't start workout on my watch, during warmup it was showing 185, probably 2x actual heart rate. Later I started circuit workout in the watch and during heavy deadlifts it was showing 60 and then stopped altogether. I tried to restart workout multiple times, so I noticed, that heart rate app shows at least inaccurate heart rate if it cannot measure it at the time, while workout app shows  - -.  In short it sucks maybe a bit less than before, at least you can go for a walk and log your heart rate somewhat accurately, but during workouts it's totally useless. 

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sonnnet
Pioneer
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Oh dear, that sounds way worse than mine is even on the older software.

I would advise people to check out the GW watch app 'Gear Tracker'. Check out the Facebook page for more info. It costs a couple of £/$ but the developer is well on the case with all of these issues. Definitely worth a look.
I have joined the beta testing group for his next version of the app. You'll be surprised how many issues he has addressed (GPS, HR etc) and how the inbuilt software is to blame. I think he's our only hope to be honest.
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sonnnet
Pioneer
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Gary7
Journeyman
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I have the same issue.  Whenever I work out or do anything 'active' my watch will say my HR is 220.  Holy *****!  Scared the heck out of me, thought I was having a heart attack!  Glad to learn this has happened to others and I'm (hopefully) not dying.

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ZiaSaleem
First Poster
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@sonnnet wrote:
https://www.facebook.com/GearTrackerApp/

this looks promising. I had almost given up on the thought of buying one. 

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Zardoz01
First Poster
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Still very weird that this watch frustrates the hell out of me, they apparently from  all reports have an update but I can't get in in NZ!  Why not?  Samsung have done incredible damage to their reputation over this matter but why?

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Astrall
Apprentice
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Hello guys,

I bought the Galaxy Watch 46mm and the same strange things happened all the time. When you stay still it measures the pulse fine when you move stops immediately. I even shave my arm, tighten the strap, little improvement, but still when you move stops to measure the pulse or get incorrect values like 216 bpm or as low as 29 bpm. 

I came from Fitbit Charge 2 and there are none of these issues.

Tizen Version 4.0.0.1

Software Version R800XXU1BRK3

20190129_122236.jpgSmartSelect_20190131-090314_Samsung Health.jpgSmartSelect_20190131-090345_Samsung Health.jpgSmartSelect_20190131-090432_Samsung Health.jpg

 When you go for a walk...

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