04-10-2018 12:18 PM - last edited 28-03-2019 12:27 PM by ShaneB ) in
Hi I use my galaxy watch with my asus Zenfone 5, and when i try to configure Samsung pay it starts a download on my smartphone, but when the download ends nothing happens and if i try to open the samsung pay page from the galaxy watch plug-in it starts again the Download.
Does anyone have had problems using this with non Samsung smartphones?
This issue can be solved in anyway?
Solved! Go to Solution.
03-12-2018 03:48 PM
If you have a UK purchased device, then you should contact Samsung customer support and give them the details of the devices and ask what needs to be done for you to use Samsung Pay.
I believe it also depends where the seller purchased the devices, but i believe this can be checked for you by customer service.
Then this seems to be the reason most likely - your device is Non-UK. I believe you can call Samsung customer support and give them the details of the device and ask what can be done (if anything) for you to use Samsung Pay.
03-12-2018 03:56 PM
I have and they said it wasn’t possible. I really hope I am wrong as every time I try and update it said my phone isn’t compatible
04-12-2018 11:57 AM
04-12-2018 12:01 PM
The issue was installing the Samsung pay watch plug in. Customer service confirmed this wasn't possible. All the rest worked fine out the box.
04-12-2018 03:08 PM
04-12-2018 08:44 PM
According to the Gear app, I have the latest version and it checked for an update yesterday. I can't find the version number. I get the same response as others have posted. If I click on Samsung Pay in the Gear settings, Installing Samsung Pay appears breifly at the bottom, the download icon appears at the top, the screen blinks, and I get back to the app without Pay.
I'll look into the manual install solution, but if they are aware of it, it should be fixed by now.
04-12-2018 09:44 PM
04-12-2018 10:37 PM
04-12-2018 11:43 PM
that's great! you can now use Samsung Pay on your Gear/Galaxy Watch?
05-12-2018 12:31 AM
Yes, once it went through the updates, it was able to take a card. I'll try it live sometime this week.