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Galaxy Watch/Gear smartwatches - How do you submit an Error Report?

Apprentice

SmartSelect_20180930-172813_Samsung Health.jpg

 Is a hardware problem or it will be fixed with a new update?

 

Otherwise I'm returning the watch as I'm tired to restart it several times every day

 

First Poster
Three weeks of reporting constant errors re steps/floors/sleeping etc and still no resolution. I may return and just get the fitbit I wanted.....
First Poster

This week we finally had the the first update here in UK. 

 

It seems to have improved a bit the step count. It does count now... sometimes ... when you do a few steps at a time around the house. It still looses way more steps then s3. It seems, in my case at least, that when the watch switches from AOD to active screen sometimes the step count gets frozen for a few seconds. When it unfreeze it does add a few of the "lost" steps, but not all.

 

Heart rate wit always on seems to work better in passive mode, still ***** when tracking walking, running, etc... 

 

Sleep tracking seems better, duration wise. It is still not showing deep/motionless stages... showed once 8 minutes out of a 4 hr sleep.. And that's it.

 

Location locking on workouts still takes forever. 

 

Altimeter still useless. 

 

Guess I'll wait one more patch before returning the watch

Apprentice

I've made a seperate post on this specific problem. But is there a way to improve the accuracy of the gps? It's truly out of control. This is on a MTB.Screenshot_20181012-212616_Samsung Health.jpg

 

Screenshot_20181012-212628_Samsung Health.jpg

 

New Member

I think after reading all the below unhappiness I will just just return my galaxy watch..

 

The whole point of this was to monitor heartbeat etc while exercising and the heart rate is just stuck at 105bpm and has been for 2 days.. i am absolutely fuming angry with this and it looks like samsung is as bad as updating this as they are at updating my galaxy s8+.. 

 

Does anybody know samsungs direct complaint route because the watch is not fit for the purpose it is marketed for

Apprentice

Screenshot_20181015-210814_Samsung Health.jpg

 

Spot on.......

First Poster
Thanks. I have already submited issue regarding altimeter accuracy. How you fix it soon
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