24-05-2017 10:54 AM
My Tab S2 suddenly stopped offering fingerprint access for my userid, my wife's ID is OK. I cannot remember my backup password (changed it yesterday and must have typed it wrong).
Is there a way to restore fingerprint recognition?
And why might my userid be insisting on a password?
Solved! Go to Solution.
24-05-2017 11:18 AM
Hey @Swifty,
Have you recently restarted your Tab?
Are you not able to gain access to your Tab?
:womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
24-05-2017 11:38 AM
24-05-2017 11:49 AM
When restarting you have to enter your password to reactivate Touch ID.
Is you Tab registered to Find My Mobile? If so follow these steps:
Let me know if this works for you. :womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
24-05-2017 12:24 PM
24-05-2017 12:34 PM
Not to worry, we can try Android Device Manager.
Do you have another device to download this on and log in?
Let me know if this helps you. :womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
24-05-2017 01:06 PM
24-05-2017 02:30 PM
Did you manage to get into your Tab? We're you able to change the password via Device Manager?
... and you're welcome, I'm here to help! :womanvery-happy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
24-05-2017 03:03 PM
24-05-2017 03:28 PM