08-02-2018 04:58 AM
Hello.
I'm having an issue with my Samsung Galaxy J5 lately. When the battery reaches a certain threshold(usually 25%, but the number has been growing), the screen starts to malfunction, the touch screenstarts pressing randomly as if I was pressing it, then it shuts down. I already changed the battery and did a full reset to see if the problem is on the software, to no avail.
The problem worsens if the screen brightness is high, as in, the problem happens earlier(45%-50% battery). What could it possibly be?
Solved! Go to Solution.
08-02-2018 05:31 AM
Hello @Gabe_Henrique
From what you write you have completed the self help troubleshooting tips you can do.
I assume its never been dropped and shows no scuff marks on the housing and the screen is intact / not cracked.
And the water sensors havent been tripped (changed colour from white to red). Usually one is visible in the phone's sim card slot.
If not then I think its time to visit the retailer who supplied the phone to ask for a diagnostic under the 24 month manufacturing warranty.
Also a Samsung service location or Samsung Experience Store can run a diagnostic on the phone.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
08-02-2018 05:31 AM
Hello @Gabe_Henrique
From what you write you have completed the self help troubleshooting tips you can do.
I assume its never been dropped and shows no scuff marks on the housing and the screen is intact / not cracked.
And the water sensors havent been tripped (changed colour from white to red). Usually one is visible in the phone's sim card slot.
If not then I think its time to visit the retailer who supplied the phone to ask for a diagnostic under the 24 month manufacturing warranty.
Also a Samsung service location or Samsung Experience Store can run a diagnostic on the phone.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-02-2018 04:05 AM
even my battery was also too wasteful for 1 day usage/