Support

Open search

Galaxy 8 plays but no longer records audio on any app

First Poster

Hi,

My Galaxy 8 stopped recording audio a few days ago. It still records video and plays both audio and video. 

This is across the board on the camera video recorder, voice recorder, Snapchat etc . Phone plays audio fine for other person's videos but not mine . Other users of media report the videos I post also have no audio attached. Help? 

3 REPLIES
Highlighted
AntS Moderator
Moderator

Hi @Badwolfv

 

Any issues with the audio on calls using just the mic on the handset itself? Also, have you tried running a diagnostic test on the mic using the Members app (or Samsung+ if you're in the US)? 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

First Poster

No I have not. There was no audio issues with people hearing me on calls . However I did restart the phone completely (I know... "Have you turned it off and back on?" And it seemed to resolve the issue. Very odd. 

AntS Moderator
Moderator

IT Crowd.JPG

 

LOL. If that fixed it then I'm guessing it was a temporary software glitch - maybe random, or more likely as a result of something updating. Glad it appears to be sorted for you though. 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

Top Liked Authors