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Apprentice

Enhanced Features

I have an annoying message that has recently started popping up on my Galaxy S7. It tells me it's time to update Enhanced Features. I have never seen anything about this before and can't find it anywhere on my phone. I've Googled it and I don't want anything to do with it. How can I get rid of it (if it's on the phone) and stop these messages appearing? (Without having to download another app to do this!).

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Moderator

Re: Enhanced Features

Hey @Tis

 

You can deregister the features by going to the Registered information of Messages (Enhanced messaging) and Contacts (Profile sharing) on your device. Then, tap the 'More' button and select 'Deregister phone number'. You can also do this here:  http://www.samsung.com/uk/support/mobile/enhancedfeatures/deregister.

 

We hope this helps. If you have any further queries, then please do get in touch with our Support Team on 0330 726 7864 (Monday - Saturday, 09:00 - 18:00).

 

All the best,

 

BeccaS 

 

BeccaS
Community Moderator Woman Wink
41 REPLIES
Helping Hand

Re: Enhanced Features

Hi @Oggy531,

 

Can you run the phone in safe mode for a while and see if you are getting the same message?

 

Turn on and use safe mode

Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.

 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When "SAMSUNG" appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

 

 Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.

If you still get the messages at this point you should check for a software update in the phone settings, if not it means it is a app that is causing it and you will need to track down which one it is the is causing the issue, if you visit the play store you can check there for updates on the installed apps too. If no software update or app update is needed through the directions given above then you have a rouge app and I would recommend running a device maintenance scan and virus scan.

 

Hope this helps let me know how it goes Smiley Happy

Explorer

Re: Enhanced Features

Hi 

     How can I run a virus scan on an s7 edge.

 

I know there are lots of apps on the play store.but from what I have read some of them are not trustworthy

.

I always do scans through device maintenance but more often than not it just flys up to 100% within a couple of seconds.

 

I only. Have 4 apps on my device so maybe that is why it can do it so quick.

 

I also have the security option in Google turned on (verify apps and scan device)

 

Are these measures enough.

I don't follow unknown links either 

Thanks

Helping Hand

Re: Enhanced Features

Hi @DRUIDDOODE513 I would have to say that there are A LOT out there and everyone likes them in different ways but in the case of which one is safe the best way is to use this one https://play.google.com/store/apps/details?id=com.wsandroid.suite&hl=en 

Apprentice

Re: Enhanced Features

Hi and thanks for the advice. I did all that and unfortunately still get the message to update the wretched Enhanced Features. No threats show up in scans by Malwarebytes or Avast... :-(

Helping Hand

Re: Enhanced Features

So it happened in safe mode? if so then Go into the contacts app, select your profile, then select information, then select "More" at the top and deregister phone number.

Apprentice

Re: Enhanced Features

Yes it happened in safe mode. Thanks very much for the advice but my phone doesn't seem to have an option to de-register. I run into a dead-end when trying the procedure you gave - there is no de-registration possibility. Not sure why...I've sent an email directly to Samsung about this issue, I hope they will respond. Thanks a lot for your help, much appreciated. -Smiley Happy

Helping Hand

Re: Enhanced Features

Found a refrence to it on this page with a more in depth guide hope this may help,

 

http://androidflagship.com/23329-get-rid-of-the-galaxy-s7-enhanced-feature

Observer

Re: Enhanced Features

Accade pure a me, sei riuscito a trovare una soluzione per annullare questo strano messaggio ???

Observer

Re: Enhanced Features

Ciao, anche io ho questo aggiornamento che non voglio scaricare. Sei riuscito ad annullarlo???
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