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Double ringtone on my Samsung S7

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I'm going crazy. For a while now my phone rings 2 ringtones with incoming calls. One is a regular phone sound and the other is the ringtone a chose under preferences or settings. If I change the ringtone to silence, I still get the regular phone ringtone when calls come in. How do I fix it??

Thank you!

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AntS Moderator
Moderator

Hi @bellacampen. Hope we can help you in the not going crazy!

 

Assuming that this is the stock Phone app (and you don't use others), it may be that the Phone app is doubling up on the notification sounds. 

 

Settings > Notifications > Advanced > 3 dots > Show System Apps. Scroll down and click into the ones labelled ‘Phone’, and check what sound/alert settings are enabled and listed in there.


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