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Can't update U Flex Headphone software

SOLVED
Explorer

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 Can anyone help please?

1 ACCEPTED SOLUTION

Accepted Solutions
Explorer

The problem disappeared a few days ago

12 REPLIES
Superuser I
Superuser I

I've just viewed a YouTube review from a Tech called Techzilla

 

He's had the same issue which leads me to think it's some form of bug / glitch. 

 

https://youtu.be/SAI6re1atEg

 

Im sure the Community Team here will feed this back. 

 

The set look awesome. How do they sound ?

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

It sounds amazing for me. I'm very happy 😊

New Member

I am also having the same problem. I know mine are bad because you can't move right side without the device turning off. Once you turn them on they buzz continuously. Only after you pull down on them will they work normally. I saw that you can update them hoping it might fix the problem, but the update won't work. This is the first Samsung product to ever fail out of the box. 

Explorer

My device doesn't buzz. It works perfectly. I just can't update the software. 

First Poster

Exact same issue I'm facing. My first question was, is there even an update or is it just failing?

 

Frustrating. 

Highlighted
Explorer

I wonder if there is any technical support from Samsung??? 

AntS Moderator
Moderator

Hi all.

 

I've made our software team aware of this, and I'll keep you updated.

 

(And thanks for that info @Pin255! :robothappy


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AntS Moderator
Moderator

Hi all.

 

The update issue should now be resolved. Are you able to try it and let us know how it goes?


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Explorer

The problem disappeared a few days ago

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