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I bought the sumsung washing machine in July 2017. In July 2019, the washing machine has some problems, I've checked the warranty conditions and wrote to the customer support via FB. In Aug 2019 they agreed to invite a technician, they made a request and asked me to wait (Need to know, that I asked about the warranty conditions and the customer support promised that the repair was free). So, I start to wait, but nobody answer ... sooner, I realize that two months were gone and wrote to customer support once again. I was told that my request was canceled and they created new one. But, today the technician said that the repair can't be free, because machince is alredy not under warranthy.So, I wrote to the customer support and they said it's my problem, because the machine is not under warranty anymore and they don't. t care when I send the complain and why the first request was canceled (they said the technical didn't reach me, but they didn't send me email or call). I am very disappointed of sumsung service .... It was last time when I bought the sumsung product. Can you help me solve the problem?
I don't have nubmer, but I communicated wth your support via FB and today by phone.
Today I recieved the invoice for 95 euro, but I didn't recieved any assistance and nobody in the support inform about the cost. Even they said that it had to be free. Empoyee on phone refused to help me. She Suggested to talk via FB messenger, but in FB support ignore me.
As, I understand fron phone conversation, it didn't matter when I send to you complaint, the visit would had a cost in August and in October. But I was disinformed (please, see the prt screen)
Summary: I spend 4 months for supports, I has invoice for 95 euro and my washing machine is still broken