Support

Open search

want to repair phone but cant tell whats wrong with it

Highlighted
First Poster

so i have a samsung galaxy S6. And it ran out of battery so i put it on charge overnight. and when i woke up the device wont turn on, but i know its charged as i used a wireless charger and that lights up green meaning its fully charged. but when its on charge theres no notification light either. i want to get it repaired but i dont know if there is some underlying problem then just the screen doesnt work

3 REPLIES 3
Superuser I
Superuser I

Sometimes a phone can glitch if it's been allowed to have its battery depleted to the point of it turning Off.

 

That said it should just charge back up and then power On !

 

Have you tried charging it using the supplied Samsung Power Brick and cord ?

 

You could try hard reset ?

 

Something along the lines of.......

 

"Press and hold the volume down button and the power key simultaneously for 10 seconds or more.

 

This would be enough to make your phone boot up but if it’s still unresponsive after this, you should try the other method:

 

Press and hold volume down button and don’t let go of it yet.Now, press and hold the power key while holding down the volume down button.Keep both keys held down together for 10 seconds or more.

 

It’s the same as the first but this time we’re making sure the power key is pressed after the volume down button."

 

If that fails then visit a Samsung Experience Store or Samsung Service Centre and tell them it won't power up @bladec96 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

i tried all that and its still unresponsive. so guess ill have to take it to a repair centre. do you know if they charge me for just looking at it to see whats wrong?

Superuser I
Superuser I

@bladec96 wrote:

i tried all that and its still unresponsive. so guess ill have to take it to a repair centre. do you know if they charge me for just looking at it to see whats wrong?


If the phone is within it's warranty period, and it hasn't been dropped and or the water indicators have not been tripped then No I wouldn't think they'd levy a charge to inspect it and possibly hook it up to their diagnostic software.

 

 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Top Liked Authors