Support

Open search

turn off Two-Step Verification

Highlighted
First Poster

Hi,

few days ago I changed password for my second account on SG9. After change, system want from me in 2nd step  code which was generated in procedure of creation account. Not code form SMS or email - I have access to phone and email. I dont remeber codes because I created account many years ago, when I use SG2. An now, after few years, I cant log in to my account because of codes. How can I turn off Two-Step Verification withot logging to account ? Is there special support addres where can I send ask for turn off 2 step verification ? Really only one way is factory reset phone and creating new account ? Especially when I have access to emial and phone (SMS). Why Two-Step Verification ask me for code form list and not from SMS or email ?

2 REPLIES 2
ChrisM Moderator
Moderator

Hi @boguc 

 

Could you confirm if this is your Samung account you're trying to log into, and if not, which account is it?

First Poster

The name of the account I have a problem with is "******".

It is Samsung Account not Google. Im son of the owner of phone and this account.  My father is 70+, low tech skill, zero english.  If it matters, I can provide additional (personal) information about me or father, such as addresses, date and place of birth, other phone numbers or emails.

We are real person who have full rights to phone (S9), phone numbers and Samsung Accounts (***** - father, boguc - my account name).

I have a very high level of technical skills (IT and ITC) even I'm mobile expert witness  but unfortunately I could not help with logging to the account.

I wrote ask in this forum because Polish Samsung Support said to me "you can only format the phone and create new account".  It is ridiculous. In this scenario every data on phone and gather on account "*****" will be lost.

I am convinced that Samsung, however, can take better care of its many years of dedicated users, including my father, and can provide them with better support for their products than Polish technical support.

 

 

Top Liked Authors