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samsungs6 edge help

First Poster

samsung s6 edge went to bed and when i got up in the morning the phone wouldnt work this is the current status when i try to turn on (see pic) anyone help please 40597866_10217655907008780_8730858988742115328_n.jpg

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TracyR Moderator
Moderator

Hey @thomas5b

 

Are you able to start your phone into Safe Mode?

 

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First Poster
Nope won’t start at all
TracyR Moderator
Moderator

How about into Recovery Mode?

Press and hold the Power, Home and Volume Up buttons until your phone powers on, don't be alarmed if a warning pops up, just let the phone do it's thing and you will end up in Recovery Mode. 

Once it's on, there will be a number of options in the top left corner. Use the volume buttons to scroll to 'Clear Cache Partition', press the Power Button to select.

Then once that's complete, scroll down and select 'Reboot System Now'.

 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

First Poster
Tried that too but can’t get into recovery mode just makes the screen flash on n off
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