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samsung a3 screen

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dropped phone but no cosmetic damage to screen but cant swipe screen.  Help!!!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Superuser I
Superuser I
Hi,

If a soft reboot by turning the phone Off and On isn't helping then the drop may have caused issues inside.

Unfortunately issues by drops are not typically covered under the phones Manufacturing Warranty.

You could visit your most local Samsung Service Location to have a diagnostic run on it.

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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CarolinaW Moderator
Moderator

Hey @lmb! Did you manage to locate one of our Support Centres to have an engineer inspect your phone? If not, you can find one here: https://t.co/dMMq3jNuEX is there one nearby? If you would prefer a collection, please contact us for further support on: 0330 726 7864 Monday to Saturday | 9am to 6pm. Let us know how you get on!:smileyhappy:

2 REPLIES 2
Superuser I
Superuser I
Hi,

If a soft reboot by turning the phone Off and On isn't helping then the drop may have caused issues inside.

Unfortunately issues by drops are not typically covered under the phones Manufacturing Warranty.

You could visit your most local Samsung Service Location to have a diagnostic run on it.

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Highlighted
CarolinaW Moderator
Moderator

Hey @lmb! Did you manage to locate one of our Support Centres to have an engineer inspect your phone? If not, you can find one here: https://t.co/dMMq3jNuEX is there one nearby? If you would prefer a collection, please contact us for further support on: 0330 726 7864 Monday to Saturday | 9am to 6pm. Let us know how you get on!:smileyhappy:

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