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j6 black screen with time,battery wifi etc

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New Member

hi folks, tonight while watching youtube my j600fn went off and came back on with a black screen only displying the top of the phone (white text battery time wifi etc.)

after a while the screen would look normal but not showing face recognition icon or touch screen not working. holding power button will only bring up power off and reset. when pushed the phone will appear to go off but pushing power button again would bring me back to black screen with white text

i held the power button for 1 minute the phone powered off and vibrated so i turned the phone on now showing samsung logo started up normally. entered in password and the phone popped up "system ui not responding"

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Superuser I
Superuser I

If this was my phone @seamusflan  I'd take it to a Samsung Experience Store or Samsung Service Centre to have a diagnostic test run on it.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.1 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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