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When I plug my headphones into my j3 it turns off anybody know anything about that

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Apprentice

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6 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator
Moderator

Hey @Da21. Are you using the earphones that came supplied with your J3? Do you have any other ones you can test on your phone? Can you also confirm that the software is up to date? 

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Apprentice
now they ain't they are plugs that came with it and I have another set of earplugs that I've tested it with in the phone still stops working

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Moderator
Moderator

Are you using the stock music app or an app such as Spotify?

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Apprentice

No I was using one of the HD movie apps off of Google Play

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Moderator
Moderator

Does the issue occur when using the stock music app?

 

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Apprentice

This happens when I'm just sitting around whether I'm using an app or not I plug it in and the phone. I unplug it and the phone comes back on

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6 REPLIES 6
Highlighted
Moderator
Moderator

Hey @Da21. Are you using the earphones that came supplied with your J3? Do you have any other ones you can test on your phone? Can you also confirm that the software is up to date? 

View solution in original post

Highlighted
Apprentice
now they ain't they are plugs that came with it and I have another set of earplugs that I've tested it with in the phone still stops working

View solution in original post

Highlighted
Moderator
Moderator

Are you using the stock music app or an app such as Spotify?

View solution in original post

Highlighted
Apprentice

No I was using one of the HD movie apps off of Google Play

View solution in original post

Highlighted
Moderator
Moderator

Does the issue occur when using the stock music app?

 

View solution in original post

Highlighted
Apprentice

This happens when I'm just sitting around whether I'm using an app or not I plug it in and the phone. I unplug it and the phone comes back on

View solution in original post

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