WhatsApp incoming call - screens remains off on Samsung A50

[Rj_Sunny]

When my phone is locked and screen is off and I receive a call on WhatsApp, it rings but the screen remains off. How can I make WhatsApp turn on the screen to show the incoming call screen ?

Phone: Samsung GalaxyA50 - SM-A505F/DS
Android: 9
WhatsApp Version 2.19.69

Always On Display is enabled. Disabling it makes no difference.
I have tested the behaviour with Skype, Facebook - these apps DO turn screen on for incoming call.

[Zizoukab]

Exact same problem here, and it is annoying

[Rj_Sunny]

Still no solution from anyone... 😞

[AndrewL]

@Rj_Sunny: Sorry to hear that you're having this issue. To troubleshoot the situation please go to Settings > Apps > Whatsapp > Battery > Allow Background Activity > Back > Notifications > Allow.

[Zizoukab]

Doesn't work as well.

Thanks for the help but i guess it's an issue with android pie and with whatsapp

[Rj_Sunny]

Already done, No vein.. 😞

[Ti42]

Hold down whatsapp icon
Select App info
Select Battery
Select Allow background activity

[Star11]

Thanks Andrew. I would also like to add. Turning off "Put app to sleep" worked on my S9. Settings -> Device Care -> Battery> WhatsApp -> Turn off Put app to sleep.

Thanks!

[hafiz2]

tq alot it work 100% on my samsung a70....tq for sharing the way to solve it...very annoy when it happen tq again....

[zohrah1]

i have the same problem with my s7 edge. how can i solve this