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Observer

How do i go about getting an MCK code? I've entered the unlock code wrong and now I need a defreeze code 

9 REPLIES 9
AndrewL Moderator
Moderator
Hi @Leannencfc86

If the MCK code was issued by your network provider then I'd recommend contacting them directly to obtain the relevant 'unfreezing' code.
Observer

The NCK code was provided by 02 but they have said Samsung has to provide the MCK code 

Observer

How many attempts do I get to try the unfreezing code? 

AndrewL Moderator
Moderator
I think its 3, however your network will be able to verify this for you.
Observer

So will Samsung provide me with the MCK code? 

AndrewL Moderator
Moderator
Samsung provide the codes, but they must be requested internally by your network.
Observer

I went through 02 and they told me I had to go directly to Samsung. I don't seem to be getting anywhere with it 

Voyager

Hey @Leannencfc86

 

We're afraid we are unable to provide these codes, you'd have to request these from your network provider. Did you manage to get this sorted? 

 

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New Member

Go onto the o2 community and ask emilie to ask the gurus for an MCK code (could take up to six weeks

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