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Unlock with home button not working

Apprentice

For some reason when i hard press the home button on lock screen it dosent bypass lock screen like it used to. Can anyone help? 

I used to be abul to hard press home button and it would go to the unlocking screen with iris now it dosent happen even tho its on in settings. 

Steajano
4 REPLIES 4
Voyager

Hi @Steajano what device are you using.

 

Also Samsung has a 12 month warranty as long as your device hasn't had some sort of accident.

 

Have you tried a soft restart as this can help sometimes as it does sound like your home but is still functional



DRUID DOODE
Superuser I
Superuser I

Hi @Steajano

 

Try avenues such as a soft reboot by turning the phone Off and On. 

 

Also go though your settings and preferences again. 

 

Another is to clear the system cache by turning off the device and then going through a set of button pressess that takes you into the phone file system. 

 

A last resort would perhaps to create a back up and factory reset. 

 

@DRUIDDOODE

 

Samsung apply a 24 Month Manufacturing Warranty Buddy. 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Thanks for you replies. 

Iv done all of that and still having issue. This morning it was fine this evening having same issue

Steajano
Superuser I
Superuser I

If it's intermittent and even a full factory reset isn't helping @Steajano then I'd suggest to visit a Samsung service location or Samsung Experience Store.

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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