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Unable to save contacts

(Topic created on: 23-05-2019 09:37 AM)
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Davel8383
Student
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This morning i install the latest software update on my Galaxy A6, it completly wiped all my contacts. When I try to re-enter them, I get a message saying "unable to save contact".  I have tried resetting all permissions but still have the same problem

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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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@Davel8383  can you first try a soft reboot by turning the phone Off and On.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Davel8383
Student
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Thanks for the reply, I did try that without success. I have managed to solve the problem by doing a settings reset.  I did lose things like downloaded ringtones, but not any photos or data.  This is the 1st chance had to check for replies so thanks again.

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VBbud
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Thanks, rebooting was the simple fix that worked for my Galaxy Sky.

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bklabel
First Poster
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I had this issue on my Note 8.  Switched to new hardware Note 9.  I still get the error message and data does not save.  

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ngk1
First Poster
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How do you do a settings reset?

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