Support

Open search

Two-Step Verification

Apprentice

I fbought new samsung device yesterday and was trying to sign back in to my Samsung Account on my phone. Everything was fine unitl it reached the Two-Step Verification. It says that it sent me an SMS with the verification code but I did not recieve any thing. I chose the "resend verification code" button a couple of times yet I don't recieve any messages.

I thought the problem was with my messaging service, but I tried Two-Step Verification on other sites like Facebook and Snapchat and it sent me the verification code and everything was fine.

What can I do in this situation?

4 REPLIES 4
Highlighted
Superuser I
Superuser I

Are you able to put your sim in another phone and then try for the verification sms. 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

i tried to put sim in other phone but failed not reciveing in any message from samsung side 

Superuser I
Superuser I

Do you receive texts ok from people ?

 

If so your network may have barred texts as they may look like spam from their side. 

 

Samsung can't stop texts themselves. 

 

A Samsung phone can stop a text if it gas a text blocking feature. 

 

Are you able to log into your Samsung Account via other means and in the interim turn Off two step ?

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

am getting texts from other number actually i feel system is pick up incomplete number 

thats why am not getting text. 

 

Top Liked Authors