Support

Open search

This device was reset, to continue to sign in with a google account that was previously synced on this device

Highlighted
New Member

I put a dummy google account for my Samsung S8+ after the factory reset(something like udsfggfsfddfskgfkd@gmail.com) in order to let the service use it and protect my data(factory reset).
So now they returned the phone to me and I did a factory reset again to login with my google account now i getting the error:

"This device was reset, to continue to sign in with a google account that was previously synced on this device"

I actually have a 'google account that was previously synced on this device' but not the last one ! So basically I repaired my phone and now i can throw it away !
Please update the algorithm to work also with previous google accounts or I will hate google for the value of my phone - Remove google ads and switch to an iphone not much better with icloud but this would not happen.

1 REPLY 1
Superuser I
Superuser I

A Samsung Experience Store or Samsung Service Centre have the required software to reset this for you.

 

The same happened to me and wouldn't let me log in when I factory reset my phone @teoeter 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Top Liked Authors