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Sound during a call

Apprentice

A couple of times in the last 2 days during a call on my S8 , the sound has cut out , I cannot hear the other person but they can still hear me.

has any body else experienced this?

3 REPLIES 3
TracyR Moderator
Moderator

Hey @Balddevil,

 

Let’s try clearing your cache partition, to do this follow these steps: Turn your phone off, then press and hold the Power, Home and Volume Up buttons together. Once all buttons are held for a few second your phone should vibrate - at this point you can release all buttons. Samsung recovery mode will now be displayed. Scroll down and select 'Clear Cache Partition' (Use the Volume keys to scroll and the Power button to select). Once this is complete, scroll down and select 'Reboot System Now'.

 

:womanhappy:

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Apprentice

Hi thanks for the reply, I've just done that so will see if it helps.

Although the method of entering recovery mode is different on an S8. Volume up and bixby button then the power button.

TracyR Moderator
Moderator

Oops, sorry about that. I sent the wrong method.

 

Let me know how you get on.

 

:womanhappy:

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Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge   

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