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Smart Switch Back up -- Problem

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Explorer

Just used this to Back up my S4 Mini.

It says on results that 47 Contacts have been saved.

But I have 62 Contacts set up on the phone.

Two questions:-

1 Why only 47 saved out of 62?

2 How can I find out the details of the 47?

5 REPLIES 5
CarlH Moderator
Moderator

Hi @john36. Are some saved in different places (SIM card, Google contacts, internal storage)?

Explorer

Thanks for reply.

They ar all set up as Google + Device.

Any ideas as to problem?

 

Explorer

Think I've found the problem.

Whilst most of the Contacts are set up for Google & Device, a few are set up for Google & then a seperate entry (for the same Contact) as Device.

So I think the question now is if I delete the duplicates  set up for Device only how can I get the Google only Contacts to get the Device setting added?

Explorer

I'm now 100% certain that the missing back up Contacts are those that are not set up as "Devise" settings.

So how can I get Contacts set up only as "Google" to alter to "Google & "Devise"?

Explorer
Any advise, other than to set up manually & then link the two settings?
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