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Smart Lock not working Note 8

Explorer

Hi. 

I have set my location to high accuracy, set several locations in and  around my house as secure areas, WiFi is on and connected ... Yet this feature has stopped working! It used to work, now not. Should I send the phone on for replacement?

23 REPLIES 23
First Poster

@fredphoeshwrote:

Hi. 

I have set my location to high accuracy, set several locations in and  around my house as secure areas, WiFi is on and connected ... Yet this feature has stopped working! It used to work, now not. Should I send the phone on for replacement?


I too am having this issue since the latest software update.

Explorer

Hi Joidster,

 

I got this response from Samsung, and it seems to be working better now...

Try  clearing the cache on your phone by going onto Settings ) Device maintenance ) Storage ) Clean now. You can also do a full device maintenance by selecting "Optimise now" after going into Settings ) Device maintenance. Restart your Note 8 and try once again. If the issue is still present after trying the above, we would like you to feed this back for
investigation. So to create an error report open the Members app ) Support ) Send Feedback ) Error Reports ) Select category ) Provide full details ) Select Send System Log Data.

 

Good luck.

Superuser I
Superuser I

Its a hit and miss function on my s8. 

 

To be honest as its just as easy to unlock the phone as I pick it up ive turned the feature off which saves some battery too. 

 

I wish you all the best with this situation. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

@fredphoeshwrote:

Hi Joidster,

 

I got this response from Samsung, and it seems to be working better now...

Try  clearing the cache on your phone by going onto Settings ) Device maintenance ) Storage ) Clean now. You can also do a full device maintenance by selecting "Optimise now" after going into Settings ) Device maintenance. Restart your Note 8 and try once again. If the issue is still present after trying the above, we would like you to feed this back for
investigation. So to create an error report open the Members app ) Support ) Send Feedback ) Error Reports ) Select category ) Provide full details ) Select Send System Log Data.

 

Good luck.



Looks like it worked for the first few times, but then stopped.  If it continues to be intermittent, submitting an error report might be a good idea.

Explorer

Yes it was the same for me. It worked a couple of times and then resumed to not working most of time. I will do an error report now. 

First Poster

This issue has happend to my Note 8 and the cache clearing trick worked!  Not sure if it will continue though. Fingers crossed!

Explorer

Unfortunately this bug has not been fixed yet. I heard it was an android problem, not Samsung, but it is really annoying, and such a BASIC thing. Why is this no being taken seriously by Google and Samsung? Prime priced phones should not have annoying bugs like this, it makes them feel second rate. I doubt Apple would allow such a simple but annoying thing to linger on and on and on...

Apprentice
Uno de los principales problemas ante la adqisicion de un galaxy note, es que te surge la pregunta, tanto potencial en un smarphone que ni siquiera se puede aprovechar, en el sentido de que te preguntas donde están las aplicaciones y herramientas de uso profesional ofrecidas a un publico que se sabe valorar. creo que mientras samsung no oriente el potencial de las note a el uso de aplicaciones profesionales como aplicaciones utiles en el campo de agrimensura, ingenieria civil, diseño grafico ect, la note seguira siendo simplemente un smarphone mas del monton, para que un uso de un lapiz, lo usas en word, excel, en documentos pdf . Por que samsung no aprovecha el potencial de una galaxy note para que esta pueda funcionar también como un colector de estaciones totales, o sirvan de soporte a equipos RTK y se pueda en las note realizar trabajos de mensura, es cuestión de que se ponga de acuerdo con los fabricantes de estos equipos para incorporar los software que lo hagan posible, y potenciar el hadware y procesador exynos para que pueda realizar estos trabajos. En android hace falta aplicaciones de uso profesional que verdaderamente hagan esos trabajos, como apple ofrece a sus usuarios toda clase de aplicaciones profesionales que cumplen con los requisitos de un profesional.
Just Browsing

I have never been successful in getting Smart Lock to work on my Note8. Trusted Place never works despite the location being correct on the map. How do you set up Smart Lock to work with a specific Wi-Fi network?

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