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Selfie / front camera

First Poster

For some reason my front /Selfie camera now doesn't work on my s8. I've even done a factory reset and this hasn't helped.

Any ideas on what else I can do?

Thanks in advance 

5 REPLIES 5
CarlH Moderator
Moderator

Hi @Cat5ee5. Can you run a Service Test and let me know the results? From the phone dialler, enter *#0*# and select Fron Cam. Is your camera working during this? 

First Poster

Hi

I've just tried that and it came up as ' warning camera failed Screenshot_20180624-194531_Camera Test.jpg

 

 

 

Highlighted
CarlH Moderator
Moderator

Thanks for checking that, @Cat5ee5. It would be best to take a visit to a local Service Centre for an engineer to inspect your phone. This link will direct you to the closest in your area. I also recommend backing up and performing a Factory Reset as the engineer would do the latter once they have your phone. You can find details on how to do that here.  Hope this helps!

First Poster
I have the same problem. I never got a warning though.
I got SUB AP HDR Auto and most of the the screen was very dark but I could see an image. Once I ran the test the screen automatically went darker for all other phone setting and I had to readjust the balance?
Voyager

That sounds odd, @CC11!

 

How have you got on since? Are you still experiencing issues with your camera?

 

:womanhappy:

 

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